Delyn Safety UK Ltd Appeals, complaints and enquiries
This Appeals, complaints and enquiries policy was last modified on 19th December 2023.
Delyn Safety UK Ltd (“us”, “we”, or “our”) operates www.delynsafety.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Delyn Safety will ensure the provision of a publicly available, documented complaints and appeals policy and procedure. The procedure will be held at head office in addition a website link to the policy is available at www.delynsafety.co.uk (Appeals Procedure).
All appeals must be formally acknowledged upon receipt, and conclusions formally communicated to all those involved at the close of the appeal.
In the first instance any complaint should be raised with the course provider at our main office in Mold via email to info@delynsafety.co.uk or by phoning 01352 756114 any issues requiring a formal response will be responded to within 10 working days.
If satisfaction for all parties cannot be gained, then a formal meeting with the compliant will be made with the managing director of Delyn Safety. All formal meetings will be recorded and copies of this will be available to the complainant.
If a suitable conclusion to the issue is not found at this point the complainant is advised to contact the 3 rd party course accreditation body.
Delegates must exhaust Delyn Safety’s appeal process prior to involving CITB/ NEBOSH.
CITB/ NEBOSH will, in any event, always ask for the Delyn Safety’s conclusion to any appeal prior to commencing its own review.
If the complaint or appeal cannot be resolved by the Delyn Safety, the dispute should be put in writing.
For CITB related complaints:
The Quality Assurance and Verification Manager
CITB
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Any appeal will normally be heard within 10 working days of receipt.
The nature and complexity of the appeal may necessitate this period being extended.
Unless alternative arrangements have been made with the agreement of the quality and verification manager, any decision (and resultant action) will remain in place until the appeal decision has been communicated to you in writing.
